You may have arrived at this post because you received an email with an attached PDF from a purported hacker who is demanding payment or else they will send compromising information—such as pictures sexual in nature—to all your friends and family. You’re searching for what to do in this frightening situation, and how to respond to an apparently personalized threat that even includes your actual “LastNameFirstName.pdf” and a picture of your house.

Don’t panic. Contrary to the claims in your email, you probably haven't been hacked (or at least, that's not what prompted that email). This is merely a new variation on an old scam —actually, a whole category of scams called "sextortion." This is a type of online phishing that is targeting people around the world and preying on digital-age fears. It generally uses publicly available information or information from data breaches, not information obtained from hacking the recipients of the emails specifically, and therefore it is very unlikely the sender has any "incriminating" photos or has actually hacked your accounts or devices.

They begin the emails showing you your address, full name, and possibly a picture of your house. 

We’ll talk about a few steps to take to protect yourself, but the first and foremost piece of advice we have: do not pay the ransom.

We have pasted an example of this email scam at the bottom of this post. The general gist is that a hacker claims to have compromised your computer and says they will release embarrassing information—such as images of you captured through your web camera or your pornographic browsing history—to your friends, family, and co-workers.  The hacker promises to go away if you send them thousands of dollars, usually with bitcoin. This is different from a separate sextortion scam in which a stranger befriends and convinces a user to exchange sexual content then demands payment for secrecy; a much more perilous situation which requires a more careful response.

What makes the email especially alarming is that, to prove their authenticity, they begin the emails showing you your address, full name, and possibly a picture of your house. 

Again, this still doesn't mean you've been hacked. The scammers in this case likely found a data breach which contained a list of names, emails, and home addresses and are sending this email out to potentially millions of people, hoping that some of them would be worried enough and pay out that the scam would become profitable.

Here are some quick answers to the questions many people ask after receiving these emails.

They Have My Address and Phone Number! How Did They Get a Picture of My House?

Rest assured that the scammers were not in fact outside your house taking pictures. For better or worse, pictures of our houses are all over the internet. From Google Street View to real estate websites, finding a picture of someone’s house is trivial if you have their address. While public data on your home may be nerve-wracking, similar data about government property can have transparency benefits.

Unfortunately, in the modern age, data breaches are common, and massive sets of peoples’ personal information often make their way to the criminal corners of the Internet. Scammers likely obtained such a list or multiple lists including email addresses, names, phone numbers, and addresses for the express purpose of including a kernel of truth in an otherwise boilerplate mass email.

It’s harder to change your address and phone number than it is to change your password. The best thing you can do here is be aware that your information is out there and be careful of future scams using this information. Since this information (along with other leaked info such as your social security number) can be used for identity theft, it's a good idea to freeze your credit.

And of course, you should always change your password when you’re alerted that your information has been leaked in a breach. You can also use a service like Have I Been Pwned to check whether you have been part of one of the more well-known password dumps.

Should I Respond to the Email?

Absolutely not. With this type of scam, the perpetrator relies on the likelihood that a small number of people will respond out of a batch of potentially millions. Fundamentally this isn't that much different from the old Nigerian prince scam, just with a different hook. By default they expect most people will not even open the email, let alone read it. But once they get a response—and a conversation is initiated—they will likely move into a more advanced stage of the scam. It’s better to not respond at all.

So,  I Shouldn’t Pay the Ransom?

You should not pay the ransom. If you pay the ransom, you’re not only losing money, but you’re encouraging the scammers to continue phishing other people. If you do pay, then the scammers may also use that as a pressure point to continue to blackmail you, knowing that you’re susceptible.

What Should I Do Instead?

Unfortunately there isn’t much you can do. But there are a few basic security hygiene steps you can take that are always a good idea. Use a password manager to keep your passwords strong and unique. Moving forward, you should make sure to enable two-factor authentication whenever that is an option on your online accounts. You can also check out our Surveillance Self-Defense guide for more tips on how to protect your security and privacy online.

One other thing to do to protect yourself is apply a cover over your computer’s camera. We offer some through our store, but a small strip of electrical tape will do. This can help ease your mind if you're worried that a rogue app may be turning your camera on, or that you left it on yourself—unlikely, but possible scenarios. 

We know this experience isn't fun, but it's also not the end of the world. Just ignore the scammers' empty threats and practice good security hygiene going forward!

Overall this isn’t an issue that is up to consumers to fix. The root of the problem is that data brokers and nearly every other company have been allowed to store too much information about us for too long. Inevitably this data gets breached and makes its way into criminal markets where it is sold and traded and used for scams like this one. The most effective way to combat this would be with comprehensive federal privacy laws. Because, if the data doesn’t exist, it can’t be leaked. The best thing for you to do is advocate for such a law in Congress, or at the state level. 

Below are real examples of the scam that were sent to EFF employees. The scam text is similar across many different victims..

Example 1

[Name],

I know that calling [Phone Number] or visiting [your address] would be a convenient way to contact you in case you don't act. Don't even try to escape from this. You've no idea what I'm capable of in [Your City].

I suggest you read this message carefully. Take a moment to chill, breathe, and analyze it thoroughly. 'Cause we're about to discuss a deal between you and me, and I don't play games. You do not know me but I know you very well and right now, you are wondering how, right? Well, you've been treading on thin ice with your browsing habits, scrolling through those videos and clicking on links, stumbling upon some not-so-safe sites. I placed a Malware on a porn website & you visited it to watch(you get my drift). While you were watching those videos, your smartphone began working as a RDP (Remote Control) which provided me complete control over your device. I can peep at everything on your display, flick on your camera and mic, and you wouldn't even suspect a thing. Oh, and I have got access to all your emails, contacts, and social media accounts too.

Been keeping tabs on your pathetic life for a while now. It's simply your bad luck that I accessed your misdemeanor. I gave in more time than I should have looking into your personal life. Extracted quite a bit of juicy info from your system. and I've seen it all. Yeah, Yeah, I've got footage of you doing filthy things in your room (nice setup, by the way). I then developed videos and screenshots where on one side of the screen, there's whatever garbage you were enjoying, and on the other half, its your vacant face. With simply a single click, I can send this video to every single of your contacts.

I see you are getting anxious, but let's get real. Actually, I want to wipe the slate clean, and allow you to get on with your daily life and wipe your slate clean. I will present you two alternatives. First Alternative is to disregard this email. Let us see what is going to happen if you take this path. Your video will get sent to all your contacts. The video was lit, and I can't even fathom the humiliation you'll endure when your colleagues, friends, and fam check it out. But hey, that's life, ain't it? Don't be playing the victim here.

Option 2 is to pay me, and be confidential about it. We will name it my “privacy charges”. let me tell you what will happen if you opt this option. Your secret remains private. I will destroy all the data and evidence once you come through with the payment. You'll transfer the payment via Bitcoin only.

Pay attention, I'm telling you straight: 'We gotta make a deal'. I want you to know I'm coming at you with good intentions. My word is my bond.

Required Amount: $1950

BITCOIN ADDRESS: [REDACTED]

Let me tell ya, it's peanuts for your tranquility.

Notice: You now have one day in order to make the payment and I will only accept Bitcoins (I have a special pixel within this message, and now I know that you have read through this message). My system will catch that Bitcoin payment and wipe out all the dirt I got on you. Don't even think about replying to this or negotiating, it's pointless. The email and wallet are custom-made for you, untraceable. If I suspect that you've shared or discussed this email with anyone else, the garbage will instantly start getting sent to your contacts. And don't even think about turning off your phone or resetting it to factory settings. It's pointless. I don't make mistakes, [Name].

Can you notice something here?

Honestly, those online tips about covering your camera aren't as useless as they seem. I am waiting for my payment…

Example 2

[NAME],
Is visiting [ADDRESS] a better way to contact in case you don't act
Beautiful neighborhood btw
It's important you pay attention to this message right now. Take a moment to chill, breathe, and analyze it thoroughly. We're talking about something serious here, and I ain't playing games. You do not know anything about me but I know you very well and right now, you are thinking how, correct?
Well, You've been treading on thin ice with your browsing habits, scrolling through those filthy videos and clicking on links, stumbling upon some not-so-safe sites. I installed a Spyware called "Pegasus" on a app you frequently use. Pegasus is a spyware that is designed to be covertly and remotely installed on mobile phones running iOS and Android. While you were busy watching videos, your device started out working as a RDP (Remote Protocol) which gave me total control over your device. I can peep at everything on your display, flick on your cam and mic, and you wouldn't even notice. Oh, and I've got access to all your emails, contacts, and social media accounts too.
What I want?
Been keeping tabs on your pathetic existence for a while now. It's just your hard luck that I accessed your misdemeanor. I invested in more time than I probably should've looking into your personal life. Extracted quite a bit of juicy info from your system. and I've seen it all. Yeah, Yeah, I've got footage of you doing embarrassing things in your room (nice setup, by the way). I then developed videos and screenshots where on one side of the screen, there's whatever garbage you were enjoying, and on the other part, it is your vacant face. With just a click, I can send this filth to all of your contacts.
What can you do?
I see you are getting anxious, but let's get real. Wholeheartedly, I am willing to wipe the slate clean, and let you move on with your regular life and wipe your slate clean. I am about to present you two alternatives. Either turn a blind eye to this warning (bad for you and your family) or pay me a small amount to finish this mattter forever. Let us understand those 2 options in details.
First Option is to ignore this email. Let us see what will happen if you select this path. I will send your video to your contacts. The video was straight fire, and I can't even fathom the embarrasement you'll endure when your colleagues, friends, and fam check it out. But hey, that's life, ain't it? Don't be playing the victim here.
Other Option is to pay me, and be confidential about it. We will name it my “privacy fee”. let me tell you what happens when you go with this choice. Your filthy secret will remain private. I will wipe everything clean once you send payment. You'll transfer the payment through Bitcoin only. I want you to know I'm aiming for a win-win here. I'm a person of integrity.
Transfer Amount: USD 2000
My Bitcoin Address: [BITCOIN ADDRESS]
Or, (Here is your Bitcoin QR code, you can scan it):
[IMAGE OF A QR CODE]
Once you pay up, you'll sleep like a baby. I keep my word.
Important: You now have one day to sort this out. (I've a special pixel in this message, and now I know that you've read through this mail). My system will catch that Bitcoin payment and wipe out all the dirt I got on you. Don't even think about replying to this, it's pointless. The email and wallet are custom-made for you, untraceable. I don't make mistakes, [NAME]. If I notice that you've shared or discussed this mail with anyone else, your garbage will instantly start getting sent to your contacts. And don't even think about turning off your phone or resetting it to factory settings. It's pointless.
Honestly, those online tips about covering your camera aren't as useless as they seem.
Don't dwell on it. Take it as a little lesson and keep your guard up in the future.